There are several reason why this 50 minutes is known as  the Therapeutic Hour  it sets psychological boundaries for the therapist and the client. Firstly, it is to protect the anonymity of our clients so you have time to leave the office before the next client arrives for their session. We all need to feel safe and not perceived judgement by others. Secondly, for psychological protection; the content that can be discussed by some clients can be traumatic, to sit with the pain for longer than 50 minutes can be unethical and I would try to reduce emotional pain where possible. It also encourages good use of time, if the client and practitioner is aware that we only have 50 minutes to explore – we can do it in a more focused manner so you can concentrate on the most important issues you need to talk about. 

We understand big issues wont be resolved in one session, but understanding we are time restricted can help all parties focus on the important issues and strategies to help you when you leave. The Therapeutic Hour also works with the theory of attention and concentration to maximise retention and learning so you actually benefit from the session and can take the information and apply it directly into your daily life.

This is an important question. Professional support is different in that it is a structured approach to how the situation is explored to best benefit the client. Specifically, in understanding and breaking repeated patterns and to support you when you have been triggered by a traumatic event, we can help you navigate through it and give you the tools to know what to do when you feel vulnerable again. Also, we do not have previous knowledge about you like a friend would, we are not dismissive or would downplay any of your concerns. You are able to trust us in a way you wouldn’t with your friend because we listen unconditionally, with no judgement and encourage you to be as honest as you can so we can – which you may be more reserved with a friend. We are professionally trained in the skills to safely explore the feelings, thoughts and even fantasies underlying these patterns. Our priority is the safety and the confidentiality of our clients because it is from a legal and ethical viewpoint. Also, the dialogue is focused in one direction – yours. We only talk about

you and you have the freedom to explore and share what you need, a friendship discussion converses both ways so you are unable to feel completely supported. 

If you are cancelling because of conflicting appointments or illness please let us know immediately (call, text, Facebook messenger) so we can change your appointment & give it to someone who is waiting. 

If you are cancelling because you are nervous, anxious or overwhelmed by this process, please give us a chance and don't give up on yourself. Talk to us and speak up about why you are unsure. This is why we are here. We understand that life can be busy and unexpected events can arise that you need to prioritise, so with enough notice any cancellation you won't be charged. 

But if you have booked for several sessions and continually don’t show up or don’t let us know, we will need to invoice you the full amount. We are a small business wanting to help people and respectfully need to be compensated for our time that we have dedicated to your confirmed and scheduled appointment.  

Thank you for understanding.

Unfortunately No we don’t. We have to charge the full fee of $120 for each session. We are not as yet eligible for this concession program. With this in mind, we have made our Therapeutic Sessions the lowest amount possible for our clients. This was also an ethical decision - that we wouldn’t charge an exorbitant amount for counselling. We understand this can be disappointing for some clients so we sincerely apologise for any inconvenience caused. However, we do support NDIS clients who are Self or Plan Managed. Thank you for your understanding.